The service is proven to reach new audiences who prefer to text and helps to take pressure off local crisis phone lines and face-to-face services. Using technology, Shout is accessible by communities across the length and breadth of the UK, reaching underserved populations who would not otherwise have a means of support.
In Shout’s four years of existence, we have scaled our service to take over 2,000,000 conversations with more than 750,000 children, young people and adults who have needed immediate mental health support.
Conversations are taken by qualified, experienced clinical practitioners, overseen by Clinical Supervisors and supported by the Safeguarding team 24/7. As a digital service, the anonymised Shout dataset gives unique insight into UK mental health trends.