Implementation support
- Ongoing support from Partnership Manager, including quarterly review meetings, check-in calls, email support, contract review meeting and responses within 24 hours
- Invite to Community of Practice Events
- Quarterly clinical webinar
- Local signposts for your keyword texters
- ‘How to' guide to help you get the best out of your keyword
- Mental Health Innovations lead or clinician to speak at one virtual event
Data and clinical insights
- Bespoke keyword chosen by your organisation, or use of the ‘SHOUT’ keyword
- Service information statistics to be provided after month one and then on a quarterly basis, based on your keyword, including number of texters and conversations, active rescues, day of the week, time of the day, topic of conversations and demographic breakdowns
- Detailed data and clinical insight report every six months including:
- Demographic breakdowns (dependent on texters completing feedback survey)
- Number of active rescues per month and breakdown of associated stages
- Most common conversation issues
- Number of conversations signposted to local services
- Conversation outcome details
- Where texters heard about the service
- A search for three agreed data or clinical topics with clinical insight and analysis
- Benchmarks of keyword specifics against two Shout datasets such as age or gender
- Five texter feedback quotes directly related to your organisational keyword
Marketing support and resources
- Bespoke marketing toolkit tailored to your keyword. Includes artwork for three posters, one leaflet, one business card, three social media assets and two additional designs such as a banner or email signature
- Kick off meeting to support you in marketing the launch of your keyword, plus six-monthly check ins to review your marketing toolkit and plans
- Regular content based on external calendar dates and new Shout data insights
- Mental Health Innovations quarterly newsletter
- Stakeholder Mapping Template which can be used for comms planning
The cost of a commissioned keyword service is based on the estimated usage of the service for the first 12 months. For a detailed quote, please contact caroline.westley@mhiuk.org.
For details of our Training and Consultancy offers, click here.
For additional services, including event speakers, images and photography, animation and video, enhanced reporting and marketing consultancy, email caroline.westley@mhiuk.org.