Skip to main content

We use necessary cookies that allow our site to work. We also set optional cookies that help us improve our website. For more information about the types of cookies we use, visit our Cookies policy.

Cookie settings

Shout is a free, confidential, 24/7 crisis text support service for anyone in the UK.

Since launching publicly in May 2019, Shout has rapidly expanded to meet growing demand from children, young people and adults who are in crisis. To date, trained volunteers, supported by experienced clinicians, have taken more than three million conversations with over one million people in distress, 62% of whom are under 25.

As a digital crisis support service, our anonymised data provides valuable insights into UK mental health trends.

Young girl texter thumbnail.png

Key insights into Shout texters

  • 60% are children and young people
  • 26% of school-aged texters are receiving free school meals
  • 31% have no-one else to talk to
  • 48% have never spoken to anyone about their mental health before
  • 37% identify as LGBTQ+
  • 15% identify as Autistic and 7% have ADHD
  • 4% live with learning disabilities

Our unique track record

3 million

conversations since launch

1,500 - 2,000

daily conversations with people from every region across the UK

£10

each conversation costs less than £10

37%

of conversations were related to suicide

30,000

safety plans co-created with texters who were at imminent risk of suicide

1-2%

the number of texters who were at imminent risk referred to emergency services

How Shout can support your organisation