Gold package
Implementation support
- Ongoing support from Partnership Manager, including quarterly review meetings, check-in calls, email support, contract review meeting and responses within 24 hours
- Invite to Community of Practice Events
- Quarterly clinical webinar
- Local signposts for your keyword texters
- ‘How to' guide to help you get the best out of your keyword
- Mental Health Innovations lead or clinician to speak at one virtual event
Data and clinical insights
- Bespoke keyword chosen by your organisation or use of the ‘SHOUT’ keyword
- Service information statistics to be provided after month one and then on a quarterly basis, based on your keyword, including number of texters and conversations, active rescues, day of the week, time of the day, topic of conversations and demographic breakdowns.
- Detailed data and clinical insight report every six months including:
- Demographic breakdowns (dependent on texters completing feedback survey)
- Number of active rescues per month and breakdown of associated stages
- Most common conversation issues
- Number of conversations signposted to local services
- Conversation outcome details
- Where texters heard about the service
- A search for three agreed data or clinical topics with clinical insight and analysis
- Benchmarks of keyword specifics against two Shout datasets such as age or gender
- Five texter feedback quotes directly related to your organisational keyword
Marketing support and resources
- Bespoke marketing toolkit tailored to your keyword. Includes artwork for three posters, one leaflet, one business card, three social media assets and two additional designs such as a banner or email signature
- Kick off meeting to support you in marketing the launch of your keyword, plus six-monthly check ins to review your marketing toolkit and plans
- Regular content based on external calendar dates and new Shout data insights
- Mental Health Innovations quarterly newsletter
- Stakeholder Mapping Template which can be used for comms planning
Silver package
Implementation support
- Ongoing support from Partnership Manager, including quarterly review meetings, check-in calls, email support, contract review meeting and responses within 24 hours
- Invite to Community of Practice Events
- Quarterly clinical webinar
- Local signposts for your keyword texters
Data and clinical insights
- Bespoke keyword chosen by your organisation or use of the ‘SHOUT’ keyword
- Service information statistics to be provided after month one and then on a quarterly basis, based on your keyword, including number of texters and conversations, active rescues, day of the week, time of the day, topic of conversations and demographic breakdowns
- Detailed data and clinical insight report every 12 months including:
- Demographic breakdowns (dependent on texters completing feedback survey)
- Number of active rescues per month and breakdown of associated stages
- Most common conversation issues
- Number of conversations signposted to local services
- Conversation outcome details
- Where texters heard about the service
- A search for two agreed data or clinical topics with clinical insight and analysis
- Benchmarks of keyword specifics against two Shout datasets such as age or gender
- Three texter feedback quotes directly related to your organisational keyword
Marketing support and resources
- Bespoke marketing toolkit tailored to your keyword. Includes artwork for three posters, one leaflet, one business card, three social media assets and one additional design such as banner or email signature design
- Regular content based on external calendar dates and new Shout data insights
- Mental Health Innovations quarterly newsletter
- Stakeholder Mapping Template which can be used for comms planning
Bronze package
Implementation support
- Ongoing support from Partnership Manager, including six monthly review meetings, check-in calls, email support, contract review meeting and responses within three working days
- Invite to Community of Practice Events
- Quarterly clinical webinar
Service statistics
- Bespoke keyword chosen by your organisation or use of the ‘SHOUT’ keyword
- Service information statistics to be provided after month one and then on a quarterly basis, based on your keyword, including number of texters and conversations, active rescues, day of the week, time of the day, topic of conversations and demographic breakdowns
- One texter feedback quote directly related to your organisational keyword
Marketing support and resources
- Bespoke marketing toolkit, tailored to your keyword to include designs for three posters, one leaflet, one business card and three social media assets
- Regular content based on external calendar dates and new Shout data insights
- Mental Health Innovations quarterly newsletter
The cost of a commissioned keyword service is based on the estimated usage of the service for the first 12 months. For a detailed quote, please contact henry.mace@mhiuk.org.
For details of our Training and Consultancy offers, click here.
For additional services, including event speakers, images and photography, animation and video, enhanced reporting and marketing consultancy, email henry.mace@mhiuk.org.