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We’re thrilled to be partnering with Nationwide to support the mental health of their customers. Through this partnership, Nationwide customers across the UK will be able to access free, 24/7, confidential text support through our crisis service, Shout, by texting the word ‘NATION’ to 85258.

By combining our expertise in digital mental health with Nationwide’s commitment to supporting its customers, we’re creating an accessible pathway for people to access help in the moments that matter most.

Francesca Hughes, Partnerships Manager at Mental Health Innovations, said:

"We’re absolutely delighted to be partnering with Nationwide on this exciting initiative. Together, we’re using digital innovation to make mental health support more accessible and immediate, helping Nationwide customers look after their wellbeing in a simple and confidential way by texting ‘NATION’ to 85258. This partnership represents a shared belief that early, confidential support can make a life-changing difference."

One in four people in the UK experience mental health challenges.* As part of our commitment to supporting customers with mental health problems, we’re proud to be partnering with Mental Health Innovations to offer their Shout SMS service to our customers. This text-based service offers free and silent support 24/7 - making it easier for our customers to reach out whenever they need help.

Kathryn Townsend

Head of Customer Vulnerability at Nationwide