Skip to main content

We use necessary cookies that allow our site to work. We also set optional cookies that help us improve our website. For more information about the types of cookies we use, visit our Cookies policy.

Cookie settings

Our CPD-certified online training programme is designed to support customer-facing teams navigating emotionally charged conversations through digital channels.

Participants learn how to communicate with clarity, empathy and confidence while maintaining appropriate boundaries and protecting their own wellbeing.

This training doesn't just build skills. It supports the people behind the conversations. By equipping employees with the tools, language and boundaries they need, teams feel more confident, less overwhelmed, and better able to support others without burning out.

Start your CPD-certified training today

Benefits for organisations

  • More confident, capable teams - all using the same conversation framework
  • Improved customer experience through calm, compassionate communication
  • Reduced risk and escalation through clear boundaries and ethical responses
  • Better staff wellbeing, engagement and retention
  • Greater consistency across emotionally charged conversations
work-teams-meeting
white-woman-smiling-laptop

Benefits for employees

  • Greater confidence handling difficult, emotionally charged conversations
  • Clear understanding of professional and ethical boundaries
  • Practical tools for de-escalation and appropriate signposting
  • Stronger ability to express empathy and demonstrate compassion through written communication
  • Feeling more in control and less emotionally drained after conversations
  • Gain CPD hours and receive certificate on completion

Ready to get started?

Join our CPD-certified training programme today.

Enrol now

What’s included?

6 Modules | 4-5* hours of CPD Certified Training

6 modules including video explanations by clinicians

Points for self reflection and questions to consider

Journal prompts to check in with your own response to the training and how it applies to you personally as well as in your role

Exercises using example conversations, covering common themes, allowing you to practice skills

Conversation Framework Visual Aid to save and refer to as you put these skills in to practice

Interactive quiz to help embed your learning

CPD Certificate on completion

Pricing

Our training is priced at £199+vat per learner. To celebrate the launch we are offering a reduced rate of £149+vat per learner for early adopters.

How do I find out more or purchase this training?

If you have any questions about this training before purchasing, or you are considering rolling this out across your organisation or a large team, please feel free to get in touch by emailing us at commissionus@mhiuk.org We are open to customising rates on a sliding scale. Please do get in touch with your specific requirements and we would be delighted to have a conversation.

CPDLogo2

CPD (Continuing Professional Development) is a recognised standard of learning that supports professionals in maintaining and developing their skills over time. Completing this training contributes to your CPD record and demonstrates a commitment to high-quality, continuous professional development.