Through Shout’s digital platform we can help people who haven’t found support anywhere else. 48% of our texters say they prefer to text rather than talk about private things and 34% are too embarrassed to talk on the phone. 48% of our texters want to talk to someone who they don’t know and 55% don’t have anyone else to talk to.
We reach a broad range of vulnerable audiences who value our service, including those in poverty, people who are autistic and the LGBTQ+ community.
The majority (62%) of Shout’s texters are under 25-years-old and find it natural to seek support via digital means.
![Graphs showing age of texters and the sexuality and gender split of Shout texters.png](https://shout.ams3.cdn.digitaloceanspaces.com/mentalhealthinnovations/media/images/Screenshot_2023-11-09_at_19.14.34.width-800.png)
![The ethnicity breakdown in Shout texters and busiest times.png](https://shout.ams3.cdn.digitaloceanspaces.com/mentalhealthinnovations/media/images/Screenshot_2023-11-09_at_21.08.16.width-800.png)
![Percentages of Shout users by area in the UK. Shout is used by people across the length and breadth of the UK with reach into communities across the nation.](https://shout.ams3.cdn.digitaloceanspaces.com/mentalhealthinnovations/media/images/Screenshot_2023-11-03_at_12.18.18.width-800.png)
Shout is used by people across the length and breadth of the UK with reach into communities across the nation.