Our latest report, ‘The Mix’s Helpline’ report draws on six years of its helpline data (2018 - 2023) to uncover crucial trends and insights into young people’s mental health and highlighting the crucial need for early intervention and digital mental health support.
Powered by Mental Health Innovations, The Mix provides free, anonymous online advice to people aged 25 and under about the important issues in their lives. This report highlights the transformational impact of The Mix’s Helpline, which has provided vital support to young people and children with a range of issues such as loneliness, anxiety and depression, bullying, relationship and family issues and more, based on age, gender, sexuality, ethnicity and disability. Against a backdrop of unprecedented challenges such as the Covid-19 pandemic and cost-of-living crisis, the findings reveal the imperative need for accessible and free digital support services for mental health and wellbeing.
Key findings in the report reveal:
- Transformational impact: over six years, The Mix’s Helpline has provided essential support to more than 43,000 young people, adapting to their evolving needs during unprecedented challenges like the COVID-19 pandemic and the cost-of-living crisis
- Unparalleled insights: the report uncovers crucial trends in young people's mental health, including increases in loneliness, self-esteem challenges and mental health crises, highlighting the urgent need for accessible, tailored digital support solutions
- Inclusive support: the Helpline’s data demonstrates a commitment to serving diverse communities, providing critical assistance across gender, ethnicity, sexuality and disability, ensuring no young person is left behind
- A new chapter in support: insights from the Helpline will inform the development of a peer-led support service, set to launch in 2025, continuing Mental Health Innovation’s mission of providing innovative and inclusive care
- The future: as mental health challenges among young people continue to evolve, the report emphasises the growing demand for digital, early-intervention solutions and the importance of sustained investment in youth mental health services
