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An exploration of loneliness and the importance of making connections for positive mental health and protection against suicide

Written by Dr Stella Rendall, Dr Fiona Pienaar, Dr Luzia Trobinger, Dr Mark Ungless

For this report, Mental Health Innovations interrogated a subset of Shout data, which comprises more than two million text message conversations with 680k people across the UK. We conducted in-depth analyses of anonymised data associated with more than 180,000 conversations with Shout texters about loneliness, using a combination of cutting-edge data science combined with qualitative psychological techniques. This approach has revealed insights into the underlying themes raised and the most popular resources and coping skills texters use to help manage their loneliness.

This report was kindly funded by Network Rail as part of the Make a Connection campaign.


Loneliness and connectivity

Exploring data from the Shout text support service to give insight into loneliness and the importance of forming meaningful connections

Download the report