In our conversations with Shout texters, suicide is the most common discussed issue in conversations with those who self-identify as autistic in the post-conversation survey, representing 46% of all conversations.
To gain a deeper understanding, we conducted thematic analysis of anonymised data from autistic texters. This person-centred approach to data analysis aims to provide further insight into texters’ lived experiences and the underlying reasons for their decision to seek support.
Our analyses reveal that many autistic texters face challenges in managing various stressful situations, such as work-related stress (starting a new job, interacting with colleagues), academic pressure (exams, coursework, navigating peer relationships, changing schools), caregiving responsibilities, relocating, financial difficulties, physical health issues and relationship problems. Our research shows that many autistic texters had recently experienced traumatic events, such as bullying, harrassment, and verbal, physical or sexual abuse, which had a negative impact on them.
Notably, we also found that feelings of loneliness and isolation are underlying factors that exacerbated texters’ distress. Autistic texters described difficulties with communication and social interaction, leading to feelings of loneliness and disconnection. Many expressed that others lacked empathy, often due to a misunderstanding of their emotions, needs and experiences. Isolated with their thoughts and without adequate support, autistic texters found it difficult to cope after facing adverse life events. They viewed their challenges as overwhelming, which contributed to suicidal thoughts and behaviours.
How texting can provide a safe space for autistic people
Shout provides a safe and confidential space where people in distress can express their feelings and receive empathetic and non-judgemental support primarily through text-messaging. For many experiencing suicidal thoughts, discussing their feelings aloud or face-to-face can be uncomfortable, making the anonymity of texting a more comforting option. Texting is particularly suited for autistic people who often find verbal communication overwhelming due to difficulties in interpreting others’ emotions, facial expressions or tone of voice. More than half of autistic texters (57%) say they feel more comfortable expressing their feelings through texting rather than talking. By offering support through text, the service removes common barriers that often discourage many people, including autistic texters from seeking help, providing a safe space to start crucial, life-saving conversations about suicide.