Our text-based conversations can be analysed using powerful computational methods, unlocking new insights when combined with human-in-the-loop coding, qualitative approaches, and expert input from our clinical supervisors.
Our data
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3m
text conversations
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950000
texters across the UK
The importance of Big Data
Big data is vital for mental health research, which often relies on limited sample sizes. Our extensive dataset covers a wide range of issues from diverse texters, allowing for increasingly detailed analysis as it grows.
Its scale and precision provide unique insights: we can track how concerns shift throughout the day or in response to major event, such as Covid-19. It also helps us spot mental health trends, such as a rise in "virus" mentions in early March 2020, weeks before the UK’s first lockdown.


With a dataset of this scale, advanced NLP and machine learning - including deep learning - enable predictive models for risk assessment and theme identification. As manual review becomes impractical, these methods support large-scale mental health research.
Combined with human-led qualitative analysis, they offer deep insights into mental health across the UK. Early findings from our Imperial College London projects show that NLP accurately predicts conversation themes and texter demographics.
Explore more
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How we use our data
Our data is used to inform and enhance our current service as well as develop key insights into mental health across the UK.
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Academic partnerships
We are working with world leading academic experts to gain the most impactful scientific insights from our dataset.
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Shout’s role in UK suicide prevention
Our latest report brings together evidence from Frontier Economics and the Institute of Global Health Innovation, Imperial College to highlight the role the Shout text support service plays in suicide prevention and the economic benefits.