Clinical expertise

Our work in using data insights and digital innovation to develop new technologies and mental health support for people across the UK is supported by our team of in-house clinical experts.

With teams in both the UK and New Zealand, our clinicians bring a wealth of expertise in areas such as suicide prevention, trauma, grief, children and young people’s mental health, online psychological support, addiction, abuse, and more.

Our clinical team contribute to Mental Health Innovations in the following ways.

Providing oversight of our services

Our clinical experts assess and support risk in every Shout conversation. Clinical supervisors in the UK and New Zealand work in shifts to provide round-the-clock support, assisting volunteers, mitigating risk, and ensuring the wellbeing of texters.

"Our team of clinical experts are constantly assessing and learning from having real time conversations with people across the UK who are struggling to cope, helping us provide further insight to what we see in our data and understanding the mental health challenges people are facing."

Sarah Kendrick

Clinical Director at Mental Health Innovations

Clinical data insight

The feedback Shout clinicians provide is crucial in identifying conversations trends and understanding the emotional landscape of people in the UK.

Integrating this clinical insight with our unique data set empowers us to develop innovative products and resources that can better support individuals with their mental health.