Terms of Service

Last updated: Friday 11th May 2018 17:00 (London, BST)

 

IF YOU ARE IN DANGER OR NEED EMERGENCY HELP CALL 999

 

SCOPE; ACCEPTANCE OF TERMS AND CONDITIONS

 

At Mental Health Innovations (“Mental Health Innovations”, “we”, or “us”), our goal is to help people in crisis. We are here to help you out of a crisis – we give people the facility to reach out to a trained and supervised Crisis Counsellor whenever they need support to move from a position of crisis to a calmer, more manageable state of mind.  Our organization is called Mental Health Innovations and we are a registered charity in England number 1175670.

 

When you send a message to Mental Health Innovations to initiate a text message conversation you will receive some automated reply messages with a link to these Terms of Service and our Privacy and Confidentiality Policy (“Privacy Policy”).

 

 Before using or accessing our service please read both these Terms of Service and the Privacy and Confidentiality Policy (the “Terms”).  By accessing or using the Service you agree to the Terms. These Terms govern your access and use of the Service. You may contact Mental Health Innovations by e-mail at info@mhiuk.org with questions about these Terms. If you don’t agree to these Terms, you may not use the Service. If you no longer wish to receive messages, you may opt out at any time by texting the word STOP.

 

CHANGES TO THE TERMS

 

The Terms may be changed from time to time. The most up-to-date Terms will always be the ones that are posted here.  Changes to the Terms of Service will be effective immediately upon our posting them here on our website.  Changes to the Privacy Policy will be effective after they have been posted for at least a month.

 

On each separate occasion that you first send a message to Mental Health Innovations to initiate a text message conversation, you will receive some automated reply messages with a link to our current Terms of Service and Privacy Policy, so you may review them before continuing to use our service. By using our service after receiving those automated messages, you agree to the practices outlined in the current Terms.

 

In order to protect your confidentiality, we never initiate direct contact with you.  We are therefore unable to notify you directly of any changes to the Terms.  Your use of the Service after such changes have been posted shall constitute your acceptance of the revised Terms.

 

NATURE AND USE OF INFORMATION PROVIDED THROUGH THE SERVICE

 

Please remember that your participation in Mental Health Innovations does not constitute a solicitor-client relationship, a doctor-patient relationship, a therapist-client relationship, a therapist-patient relationship or any other sort of professional relationship. We do have a ‘duty of confidence’ to you. Our volunteers and paid staff will only use and disclose information provided to them within the rules set by Mental Health Innovations. You can read more about how we apply this duty in the Privacy Policy. Mental Health Innovations is not a substitute for professional health care. If you believe you are experiencing a medical emergency, immediately call 999. If you are experiencing a clinical or long-term issue, you should consult a medical professional.

Neither Mental Health Innovations nor any of our employees, volunteer Crisis Counsellor, or agents are responsible for any decisions, or results of the decisions that you make while, as a result of, or after using the Service. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service.

 

 

SURVEYS

 

At the end of your conversation, you may receive a link to take a survey. This is to help us learn from you and improve our service. Some policies surrounding the survey:

 

  1. Responses are anonymous.
  2. You do not have to answer all of the questions.
  3. If you leave a note for your Crisis Counsellor, we’ll share it with them! Your note might also be used for marketing and training.

 

RISKS, USE OF SERVICE

              

You assume all risk for use of the service. To the extent permitted by law neither Mental Health Innovations nor any of our employees, Crisis Counsellor, agents, service providers, or any other entities with whom Mental Health Innovations has contracted shall have any liability for:

(1) actions taken by you or a third party, or not taken by you or a third party, or

(2) the unavailability of the service,

and you agree to indemnify us and hold us harmless for damages arising out of (A) your use of the Service, (B) your breach of these Terms, (C) your violation of the law, (D) claims asserted by third parties that you are in breach of these Terms or (E) information provided by you through Mental Health Innovations. Without limiting the foregoing, in no event shall Mental Health Innovations be liable for any special, incidental, consequential, exemplary or indirect damages.

 

The service is provided on an “as is” basis and “as available” basis. Mental Health Innovations and its service providers expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Without limiting the generality of the foregoing, Mental Health Innovations and its service providers make no warranty that Mental Health Innovations will (A) meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or (C) meet your expectations. The foregoing disclaimers of liability apply to the extent permitted by law to all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect or delay in operation or transmission, whether for breach of contract, tortious behaviour, including negligence, or any other cause of action.

 

PROHIBITED USES; RIGHT TO TERMINATE ACCESS

 

You may use Mental Health Innovations only for lawful purposes and in accordance with these Terms. You agree to use the Service only for lawful and legitimate purposes. You agree not to use the Service:

 

  • in any way that violates any applicable law or regulation;
  • for the purpose of exploiting, harming or attempting to exploit or harm children or young people in any way by exposing them to inappropriate content, asking for personal information or otherwise;
  • to threaten, harass, or otherwise inappropriately abuse Mental Health Innovations, its employees, partners, agents, subcontractors, Crisis Counsellor, or others;
  • to send, knowingly receive, upload, download, use or re-use any content which does not comply with these Terms;
  • to “spam,” gather or attempt to gather personal information belonging to users or others for the purposes of spamming, marketing, selling to third parties, or otherwise abusing Mental Health Innovations or its users;
  • to impersonate or attempt to impersonate another person or entity; or
  • to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Mental Health Innovations or users of the Services or expose them to liability; or
  • to copy, adapt, decompile, reverse engineer, attempt to discover the source code of or make a derivative works of the Service or any portion of the Service; or
  • to otherwise attempt to interfere with the proper working of Mental Health Innovations.

 

Mental Health Innovations reserves the right to terminate your access to the Service if you violate these Terms, including by engaging in the prohibited uses described above. For example, we might determine that you’d be better served by a different kind of support or that you require services beyond those that we can reasonably provide to you.

Mental Health Innovations further reserves the right to terminate the Service or your access to it, for any other reason, at our sole discretion.

 

THIRD PARTY SERVICES

 

These Terms only apply to you and Mental Health Innovations. We are not responsible for and make no representations regarding the policies of business practices of any Third-Party Services. If you contact us through a Third-Party Service, you are subject to these Terms as well as the terms and policies of the Third-Party Service. We encourage you to review the terms and policies of any Third-Party Service you use to contact Mental Health Innovations. If you do not wish to be subject to a Third-Party Service’s terms or policies, please do not contact Mental Health Innovations through a Third-Party Service; instead you should contact us by texting Mental Health Innovations.

 

 SECURITY AND PRIVACY OF MESSAGES

 

We employ reasonable security controls (including encryption) to help protect your information. Despite these protections, SMS remains an imperfectly secure environment. We try hard, but Mental Health Innovations cannot guarantee protection from intruders, hackers or interceptors. You use the Service and submit information to Mental Health Innovations at your own risk.

 

Additionally, we care about the privacy and safety of our staff and Crisis Counsellor. In using the Service, you agree to not communicate with our Crisis Counsellor outside of the Service. If you have questions, comments or feedback for us, please email info@mhiuk.org.