Shout is our first product and the UK’s first and only free, 24/7, confidential text messaging support service for anyone who is struggling to cope.
Shout Volunteers have taken more than 1.8 million conversations with 630,000 children, young people and adults who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support. 63% of the people who have texted Shout are under-25.
Shout operates at scale, taking between 2,000 and 2,500 conversations a day. As a digital service this puts us in a unique position of being able to identify and understand patterns in mental health needs across the UK in real time.
We use anonymised data insights from the Shout service alongside our clinical expertise to refine the Shout service and better respond to our texters’ needs, contribute to a deeper understanding of mental health across the UK and help us identify opportunities for new digital mental health innovations to meet evidence-based areas of need.
White-label text message support
We provide Shout as a white-label service to more than 50 public, private and third sector organisations across the UK. White-label partners can offer their audiences a bespoke keyword to text to 85258 which will give them access to text mental health support that’s free, 24/7 and confidential, staffed by trained Shout Volunteers.
The use of a unique keyword also enables us to provide partners with high level aggregated statistics and insights from anonymised conversations to help inform and improve the support and services they offer their audiences.
Find out more about our white-label keyword partnerships with Harry’s, the Newcastle United Foundation and The Burnt Chef Project in our blog for International Men’s Day.
Partnerships with NHS Trusts to facilitate long-term mental health support
We are currently working with various NHS Trusts to trial an additional service that helps texters access long-term mental health support.
When texters contact Shout using the bespoke keyword of an NHS Trust partner, Shout Volunteers and Clinicians are able to directly refer texters, with their consent, to a relevant NHS crisis intervention service within their local area.
